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Scotland’s busiest health board has urged injured people to avoid emergency departments across the greater Glasgow area unless they have a life-threatening injury.

NHS Greater Glasgow and Clyde said it was facing “unprecedented and unsustainable demand on emergency services” at its four accident and emergency units, which were working well above normal capacity.

The Herald reported the A&E department at the Queen Elizabeth University hospital in Glasgow, Scotland’s largest hospital, was closed for up to 8 hours earlier this week because it hit full capacity. Ambulances waited for hours to hand over patients, and were then diverted to another hospital.

Ambulances in Ayrshire were also diverted from University Hospital Crosshouse after its emergency department was overwhelmed to University Hospital Ayr for a short period of time on Wednesday “in the interests of patient safety”.

NHS Greater Glasgow and Clyde said patients should first call the NHS 24 medical helpline on 111 to get advice on which service to use. The board said many patients could go to its three minor injuries units, including those with broken limbs, or easily be treated by a GP or local pharmacy in less serious cases.

Dr Scott Davidson, the board’s deputy medical director for acute services, said:

Our A&Es remain open and continue to assess, treat and admit emergency patients, however they are extremely busy and staff are facing huge challenges to ensure we’re able to treat patients safely and as quickly as possible.

[As] a result of current demand at A&E, people are facing long wait times and our staff are under severe pressure. [Unless] very urgent or life-threatening, please do not attend our A&Es unless you are referred.

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